Refund policy

CuddleBudz Refund & Return Policy

1. General Policy (Print-on-Demand)

All products sold by CuddleBudz are custom-made just for you immediately after you place an order. Because we use a print-on-demand fulfillment partner, we are unable to hold inventory or restock items.

Therefore, we do not offer refunds or exchanges for buyer's remorse, including:

Ordering the wrong size.

Selecting the wrong color or style.

The item not fitting as expected (please consult size charts provided).

Simply changing your mind.

Please check all size charts and product details carefully before finalizing your order.

2. Our Responsibility: Defective or Incorrect Items

We are committed to quality. CuddleBudz will replace or refund any item that meets the following criteria:

The product is damaged upon arrival (e.g., chipped mug, ripped apparel).

The product has a visible defect (e.g., misaligned print, faded graphic).

The wrong product was received (e.g., ordered a T-shirt, received a hoodie).

The wrong size or design was shipped due to a fulfillment error.

3. How to Report a Problem

If your order meets the criteria above, you must notify us within 7 days of the delivery date.

To ensure a swift resolution, please follow these steps:

Send an email to cuddlebudzbysteven@gmail.com with the subject line: DEFECTIVE ITEM - Order #[Your Order Number].

In the body of the email, describe the issue in detail.

Attach clear, high-quality photographs showing the defect, misprint, or damage. For misprints, include a photo of the entire item.

4. Resolution

Once we review the evidence and confirm the issue is a fulfillment error, we will promptly arrange for a replacement item to be printed and shipped to you at no additional cost. If a replacement is not possible, we will issue a full refund.

5. Returns and Addresses

Wrong Address: If an address is submitted incorrectly by the customer, CuddleBudz is not responsible for reshipment costs or product loss. If the item is returned to the fulfillment center, you will be responsible for the cost of re-shipping.